Updated 01/07/26

1. Agreement

These Terms & Conditions (“Agreement”) apply to all work carried out by Inteka Interiors Ltd. (“we”, “us”, “our”) for the client (“you”, “your”).

This Agreement becomes binding when you:

• Accept a quotation in writing (including email, WhatsApp or DocuSign), or

• Pay a deposit

Our Quotation, Drawings and Invoice form part of this Agreement.

2. Design Responsibility & Approval

We prepare designs based on the information you provide. While we are happy to advise, you are responsible for ensuring the design, layout and specification meet your requirements. All drawings and specifications must be carefully checked prior to approval. By approving the drawings or issuing written instruction to proceed, the Client confirms that they have checked and accepted, including (where applicable):

Overall dimensions and layout

Internal configurations

Door and drawer sizes, handing and opening directions

Shelf positions and storage arrangements

Materials, finishes and colours

Handles, lighting and hardware selections

Appliance locations and service requirements

Any other design details shown on the approved drawings

Inteka Interiors Ltd shall not be responsible for alterations required as a result of approved design decisions, changes of preference after approval, or information supplied by the Client or their professional advisers.

Any amendments requested after approval may require redesign, remanufacture, replacement materials or additional site works and shall be treated as Variations (4).

In summary, once approved:

Designs are deemed final

Production will proceed accordingly

Any changes requested after approval:

Are subject to our agreement

Will incur additional costs

May delay the programme

3. Pricing & Payment

All prices are subject to VAT at the prevailing rate.

Orders under £20,000:

50% deposit on acceptance

50% payable prior to installation

Orders over £20,000:

5% on acceptance

45% on design approval

45% 5 working days prior to installation

5% within 7 days of completion

Invoices are payable within 5 working days.

We reserve the right to:

Delay scheduling

Suspend works

Withhold delivery

until payments are received in full.

4. Variations

Any change to the agreed scope must be confirmed in writing.

We will provide a cost for variations where reasonably possible in advance. Where this is not practicable, variations will be charged on a time and materials basis.

No variation works will be carried out without instruction from you; however, verbal or on-site instructions will be treated as authorisation to proceed and charge accordingly.

5. Programme & Delays

All dates provided are estimates only.

We will use reasonable endeavours to meet agreed timelines; however, we shall not be liable for delays caused by:

Site readiness

Third-party contractors

Material or supply delays

Circumstances beyond our control

We reserve the right to adjust programme dates where necessary.

6. Force Majeure

We shall not be liable for any failure or delay due to events beyond our reasonable control, including (but not limited to):

Supplier delays

Transport disruption

Illness

Adverse weather

7. Site Access & Client Responsibilities

You are responsible for ensuring:

Safe and unrestricted access to the property

Adequate working space

Availability of electricity

You must:

Remove all personal belongings from work areas

Cover and remaining furniture or soft furnishings in the work area

Ensure all preparatory works (e.g. electrical, plumbing, building works) are completed prior to our arrival

Failure to meet these requirements may:

Delay works

Result in additional charges

8. Parking & Access Costs

You are requested to provide suitable parking for one van per day. Any parking, access and Congestion Charges will be added to your final invoice

9. Installation

We take care to minimise disruption; however:

Some cutting, drilling and adjustments may be required on site

Dust and minor disturbance are unavoidable

A basic clean will be carried out upon completion, but professional cleaning is not included.

We are not responsible for:

Damage caused by other contractors

Pre-existing site conditions

10. Measurements & Site Conditions

Where we carry out site measurements, we are responsible for their accuracy.

Where measurements or specifications are provided by others, responsibility remains with those parties.

Any unforeseen site conditions or discrepancies may:

Require adjustments to the design

Result in additional costs

11. Planning Permission & Statutory Approvals

Unless expressly included within our Quotation, the Client is responsible for obtaining all necessary statutory approvals prior to commencement of the Works, including (where applicable):

Planning Permission

Building Regulations Approval

Listed Building Consent

Party Wall Awards

Structural Engineer's calculations and drawings

Any other statutory approvals or licences required.

We shall:

Rely on drawings, specifications and information supplied by the Client, Architect, or Designer

We accept no responsibility for errors, omissions or inadequacies contained within them

12. Existing Building Services

Unless otherwise stated, we assume that all existing plumbing, drainage, electrical installations, heating systems, gas services and other concealed building services are in safe working order prior to commencement of the Works.

We shall not be liable for defects, failures or leaks arising from deterioration, latent defects or pre-existing conditions that become apparent during the course of the Works.

13. Client Supplied Materials

Where materials, appliances, fixtures or fittings are supplied by the Client or others, responsibility for their specification, quality, suitability and condition remains with the supplying party.

Inteka Interiors Ltd accepts no liability for delays, defects, shortages or additional labour resulting from incorrect, damaged, defective or late supplied items.

Any additional labour, procurement, storage or return visits required as a result shall be chargeable as a Variation.

14. Manufacturing Tolerances & Existing Buildings

Our furniture is manufactured to suit the surveyed dimensions of the property.

Existing buildings rarely contain perfectly straight, level or square walls, floors or ceilings. Minor scribes, filler panels, packers, shadow gaps and on-site adjustments may therefore be necessary to achieve the best practical installation and shall not be considered defects.

Minor dimensional tolerances arising from manufacture, installation and the natural characteristics of materials are normal and acceptable.

15. Completion & Snagging

Practical completion occurs when the installation is substantially complete and capable of use.

You must notify us of:

Any visible defects within 7 days

Any other defects within a reasonable timeframe

You may retain up to 5% of the contract value for agreed snagging items only.

This balance must be released within 7 days of completion of remedial works.

16. Warranty

We provide a 12-month workmanship warranty from the date of completion.

This warranty covers defects in workmanship only.

It does not cover:

Fair wear and tear

Movement or variation in natural materials

Damage caused by misuse, environmental conditions or third parties

Your statutory rights under the Consumer Rights Act 2015 are unaffected.

17. Natural Materials

Timber and painted finishes are natural and variable materials. Accordingly grain, colour and texture may vary. These characteristics are not defects.

Timber, veneer and painted timber products are natural materials and will expand, contract and move in response to changes in temperature and humidity.

Hairline cracks, minor joint movement, seasonal expansion and contraction, and slight changes in colour are natural characteristics and shall not constitute defects.

The Client is responsible for maintaining suitable environmental conditions within the property. Excessive moisture, dryness, heat, direct sunlight or inadequate ventilation may adversely affect timber products and are outside our control.

18. Painted Finishes

Paint colours may appear different depending upon lighting conditions and surrounding finishes.

Touch-up paint, future repairs and separately manufactured components may vary slightly from the original finish due to batch variations, ageing and natural colour change.

These variations are considered normal and do not constitute defects.

19. Site Readiness

The Client shall ensure that all prerequisite building works, including plastering, decorating, flooring, electrical works, plumbing and any other preparatory works affecting our installation, have been completed prior to our attendance unless otherwise agreed.

Where we are unable to proceed due to incomplete site preparation, restricted access or delays caused by others, any resulting abortive visits, waiting time, rescheduling costs or additional labour shall be chargeable.

We do not undertake the removal or disposal of hazardous materials, including (without limitation) asbestos, contaminated waste or other hazardous substances. Should hazardous materials be discovered during the Works, we reserve the right to suspend the Works until the material has been safely removed by an appropriately licensed contractor. Any resulting delay or additional costs shall be treated as a Variation.

Where installation is delayed due to site unavailability or at your request with less than 48 working hours notice:

Storage charges may apply at £300 + VAT per month (minimum one month)

An abortive visit charge of £500 + VAT will apply.

Additional labour charges of £500 + VAT per person per day may apply.

20. Suspension of Works

We reserve the right to suspend works immediately if:

Payments are overdue

The site is unsafe or not properly prepared

You are in breach of this Agreement

Any resulting costs or delays shall be chargeable at our discretion depending on the number of delays of delay, storage and materials costs incurred.

21. Ownership

All goods remain the property of Inteka Interiors Ltd. until payment has been received in full. Intellectual Property

All drawings, designs, technical details, specifications, quotations and supporting documentation produced by Inteka Interiors Ltd remain our intellectual property unless otherwise agreed in writing.

Such documents shall not be copied, reproduced, distributed or used for the manufacture or procurement of the Works by any third party without our prior written consent.

22. Cancellation

If you choose to cancel your project:

You will be liable for all work carried out to date

Materials ordered or manufactured specifically for your project are non-refundable

Design and administrative time will be charged

Any outstanding balance must be settled within 7 days.

23. Photography

We may photograph the Works before, during and after installation for quality control, record keeping and marketing purposes.

Unless the Client notifies us in writing before commencement of the Works, we reserve the right to use such photographs on our website, social media platforms, portfolio and other marketing materials.

Reasonable care will be taken not to include personal possessions or information that identifies the Client or their address.

24. Limitation of Liability

To the fullest extent permitted by law:

Our total liability shall not exceed the total contract value

We shall not be liable for:

Loss of profit

Loss of business

Indirect or consequential loss

Nothing in this Agreement limits liability for:

Death or personal injury caused by negligence

Fraud or fraudulent misrepresentation

25. Insurance

We maintain appropriate public liability insurance. Details are available upon request.

26. Governing Law

This Agreement shall be governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction